FREQUENTLY ASKED QUESTIONS

• How to order online?

Ordering products from our online store is very simple! You can add the product to the cart directly from the product view page, by clicking on the product you wish to add, or by clicking on "ADD TO CART" on the product page. Then if you wish to proceed with your order, click on the link "Complete Order" and fill in your details, otherwise click "Continue Shopping" to add more products to your cart.

• Do I need to become a member to make purchases?

No, you are not required to become a member to make purchases, you can also as a visitor buy from our online store by filling in the appropriate fields with your details. After adding the products to your cart, click "Complete order" and then click "CONTINUE" in the form "Continue without registration"

• Are my credit/debit card transactions safe?

Yes, it is! Under no circumstances does Novaglass collect, process or store your card details in any way. The registration of the card details, the confirmation, the blocking of the amount and the final charge are done in a secure environment with an encrypted connection (SSL) of Eurobank, supporting Verified by Visa - Mastercard SecureCode.

• Is VAT included in your prices?

In all prices of our products is included VAT 24%.

• I placed an order but I don't know if it was done correctly

If you have placed the order correctly you will receive a confirmation email within a few minutes. If there is a problem with the information you have provided, we will contact you as soon as possible, either by email to the email that the order was placed, or by phone. If you did not receive the email or have any doubts or questions, please contact us at info@novaglass-eshop. gr or by phone at 210-4326646.

• How is the transport of our products ensured?

The majority of our products belong to the category of fragile materials and therefore they must be transported with great care. We take care to minimize the chances of damage by packing the cabinets' crystals in wooden boxes while the mirrors are enclosed in foam and then placed in cardboard boxes. In this way we achieve their safe transport.

• Can I benefit from interest-free instalments?

Yes! You can benefit from up to 30 interest-free instalments by making a purchase with your credit card. The interest-free instalments are as follows:

from 50-200€ up to 6 interest-free instalments

200-500€ up to 12 interest-free installments

500-1000€ up to 18 interest-free installments

over 1000€ up to 30 interest-free instalments